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Managed Services

Let Nordic’s industry-leading consultants manage your support more efficiently and free up your team for more strategic work.

Supplement support and maintenance

Is your team bogged down with support and maintenance work? Our industry-leading Epic consultants provide efficient remote expertise for a fixed monthly fee, and our service-level agreements guarantee outcomes. Before filling a vacant FTE position on your team, talk to us. Nordic Managed Services can
  • Resolve tickets quickly
  • Increase end-user satisfaction
  • Free up your team for strategic work
  • Improve employee engagement
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Managed Services: Your EHR challenges, our solutions

In this short video, Nordic Director of Managed Services Ian Mamminga shares common concerns and how outsourcing Tier 2 Epic maintenance and support can free up your staff for other initiatives.


Managed Services

Managed Services

Our remote team manages issues and support work with a fixed-price model and fast, guaranteed turnaround times. Ease your team’s workload by leaving labor-intensive maintenance tasks to our team. We can do break/fix work and both routine and skilled maintenance tasks such as

  • Issue management and resolution
  • Update and testing management
  • Full or partial application support
  • Master file maintenance
  • Managed report delivery
Affiliate Support

Affiliate Support

Our experienced team provides your Connect or affiliated clinics and hospitals industry-leading customer service and the white glove system support they would expect from you as their vendor partner.

Go-Live Ticket Resolution Service

Go-Live Ticket Resolution Service

Free your team to work with end users and tackle more complex issues while our remote team quickly resolves tickets. We’ll integrate seamlessly while quickly and effectively stabilizing your environment.

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“My team is extremely happy … Because of this partnership, my team has been able to take on a CDI software implementation that was larger than presented, balance a large review of production support issues related to coding work queues, review simple visit coding, and keep up with build demands for a double upgrade.” ~Anna Tweedie, Manager of Information Systems, Maine Medical Center, Portland, Maine

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